Frequently Asked Questions

What Shipping Methods Are Available?

We consider having you ready to start sewing as fast as possible as one of our top concerns.  As a result, Registered Australia Post is used to send the vast majority of our orders. This guarantees the security and safety of your order. Some orders are shipped through TNT Australia because of the size of some of the top-of-the-line Janome and Elna products.

We also offer shipping to New Zealand through International Australia Post.

How Long Will it Take To Get My Order?

We work around the clock to get you up and sewing as fast as possible, processing and shipping the majority of orders within 24 hours. Depending on where you live, you should receive your order between 3 to 7 business days after Australia Post ships it. To get the most recent order location, we advise using. our Order Tracking tool.

How Do I Track My Order?

Your tracking information will be emailed to you as your order leaves the warehouse. On our website, we also have an integrated order tracking system, which allows you to track to location of your order as it makes its way through the postal network on its journey to you. Simply enter your email address and order number into our Order Tracker to get the latest updates.

Do I Need A Account To Place Order?

While placing your order as a “guest” is an option, we do advise spending a time to register for an account with us. You may manage your orders this way and have access to our special offers and discounts.